Editing email channel error handling settings

CM setup administrators can modify error handling notifications, including carbon-copy properties.

  1. Log in as CMsetup administrator.
  2. Access Case Management from the navigation menu.
  3. Click Settings.
  4. Click Lists.
  5. Click Email Channel.
  6. Select an error.
  7. Specify this information:
    Code
    A system-generated, two-letter code that is used to reference the notification.
    Name
    The name of the notification. This displays in the subject of the error notification.
    Text
    The text that describes the error notification to the recipient.
    Notify Sender
    Set to Yes to copy the sender on the error notification.
  8. Click Update.
Parent topic: Configuring case creation from email