RMA Steps

Return Material Authorization (RMA) is the process used to track the return of damaged or defective products from customers and the issuance of credit, replacement, or repaired material as recompense.

Note: The system displays error or warning messages if you return an item flagged obsolete or slow-moving.

Use these steps to authorize the return or rejection of material and to create a formal record of all agreements with the customer concerning compensation and other terms.

Creating an RMA Header.
Creating RMA Line Items.
To accept material that has been returned by customers, use the RMA Return Transaction form.
Repairing or reworking the returned item if necessary.

For more information, see Creating a Rework Order.

Note: You can remove RMA line item log entries using the Delete RMA Line Item Log Entries utility.