Reversing an RMA Credit Memo

If an RMA return transaction was processed in error, and the credit memo has not been printed, you can reverse the transaction by entering a negative quantity:

Select the RMA number and then click the filter button.
Change the transaction date.
Click the Add button and add the negative quantity record. You must supply a reason code.
After the credit memo has been printed, negative return transactions are not permitted. RMA reversal must be done manually.
Enter a manual debit memo in the Invoices, Debits and Credit Memos form for the credit amount.
Enter a miscellaneous issue against the item returned on the RMA to reverse the received amount.