Editing a Standard Problem Resolution

To edit a resolution:

1. On the Navigation Bar, click Service and then click Standard Resolutions to open the Standard Resolutions List view. If necessary, use the Lookup to locate a resolution, and then click the standard resolution ID.
2. Specify this information:

   Description

   Specify a description for the resolution.

   Note

   Specify any notes to describe how to resolve the problem.

3. Click (Save).