Editing a Standard Problem Resolution

To edit a resolution:

  1. On the Navigation Bar, click Service and then click Standard Resolutions to open the Standard Resolutions List view. If necessary, use the Lookup to locate a resolution, and then click the standard resolution ID.
  2. Specify this information:
    Description
    Specify a description for the resolution.
    Note
    Specify any notes to describe how to resolve the problem.
  3. Click (Save).