Resetting Locked Out Users

A user can be 'locked out' from logging in to Infor CRM, if the number of user's failed login attempts exceeds the number of allowed attempts. The Login Attempt Threshold is set in the Administrator on the Password tab. Resetting a locked out user changes the number of attempts to zero and allows the user to attempt to log in again.

Note: The system administrator and users with the appropriate role can access these features.

To reset one or more locked out users:

  1. On the Navigation Bar, click Administration and then click Users.
  2. Open the Users With Failed Logins group.
  3. In the Task Pane, under User Tasks section, click Reset Users.