Understanding Conflict Resolution

Infor CRM Network Client and Remote users may both need to make changes to the same record. A Network user’s changes are directly applied to the main office database. Remote users can change the assigned local database, and synchronize with the main office, which then applies to the changes made.

Because records that reside on both the main office database and Remote databases can be inserted or changed independently, a mechanism is needed to decide which changes are valid. The Conflict Resolution component of synchronization decides which change wins.

The administrator can identify up to three criteria to determine which user wins when a conflict occurs. After analyzing the two conflicting transactions, a win, loss, or tie occurs. In the event of a tie, the next criterion is used to attempt to settle the tie, and so forth. Generally, if all other options are exhausted and the transactions are still in conflict, the system allows the most recent alteration to prevail.

Conflicts are resolved when changes are applied to the Network database, not the Remote database.

Possible conflict rule criteria

• Owner of the record wins (Rule: Is the owner of the record)
• Whoever made the change more recently wins. (Rule: Made the most recent change)
• Infor CRM Network Client user wins. (Rule: Is a Network Client)
• Infor CRM Remote Client user wins. (Rule: Is a Remote client)