Office Profile Office Hours Tab

Use the Office Profile detail view, Office Hours tab to define or view the scheduled start and close of business for the office.

To set office hours:

  1. On the Navigation Bar, click Administration, and then click Office Profiles to open the Office Profiles List view. If necessary, use the Lookup to locate an office profile, and then click the company's name to open the Office Profile detail view.
  2. Click the Office Hours tab.
  3. In the Open field, click (Calendar) to select the date and time when the office opens.
  4. In the Close box, click (Calendar) to select the date and time when the office closes.
  5. In the Time Units in Minutes field, specify the smallest billable time unit to use for tracking total time spent on a ticket.
  6. If your company includes the weekend as part of the regular work week, select the Work Weekends check box.
  7. Click (Save)