Multiregional Address Formatting

Every country has a specific format to represent postal addresses.

The Multiregional Address Formatting functionality allows you to maintain country-specific address formats. By default, this functionality is enabled when you upgrade to Infor CloudSuite CRM 8.4 version and does not require you to upgrade the BOD field mappings.

Note: You cannot disable this functionality.

With this functionality enabled, the addresses are displayed in the format specific to the selected country. The address formats provided in Infor CloudSuite CRM are retrieved from the I18n services' website (). The administrator can modify the existing formats in the Countries List view. If the administrator does not define all the properties for a country-specific address format, the US address format is used to maintain the properties that are not defined.

Note: 
  • The addresses are displayed in the country-specific format, only in the Infor CloudSuite CRM UI (in the address fields).
  • This functionality enables you to check that the specified address is in the format defined for a country. However, the functionality does not check if the specified addresses is valid.

Example

Johnson and Johnson Ltd. is an organization using Infor CloudSuite CRM 8.3.0.9 version and is located in Australia. Smith is a sales representative at this organization and is working on an Opportunity. He specifies the contact details of the Opportunity in Infor CloudSuite CRM. The address specified for the Opportunity is displayed in the US address format, and not the Australian address format. Smith requires the address in the format specific to Australia, for further processing. The Multiregional Addressing functionality allows Smith to maintain the address in the format specific to Australia.

Assume that the Infor CloudSuite CRM administrator modifies the existing address format for Australia but does not define these properties:

  • City
  • State
  • Postal Code

Smith can view the address in local format but the city, state and postal code are displayed in the default US format, because these three address properties are not defined. The complete address is displayed in the Australian format only after the administrator updates all the required properties.