Duplicate Record(s) Found

The Duplicate Record(s) Found view is displayed when you are recording an email message from Outlook to Infor CloudSuite CRM history, and more than one contact or lead has the same email address. The Duplicate Record(s) Found view shows the name, account or company name and email address.

To prevent being prompted for duplicate records in the future, select Do not prompt me to choose between duplicates. In the future you are not prompted to select a record and the email message history item is automatically saved to the record with the most history items.