Integrations Options Tab

Use the Options tab to view and edit options that are specific to an integration. These options determine what and how information is synchronized between the integration and Infor CRM.

Integration options are represented by name-value pairs. Most integrations include a default set of name-value pairs that you can edit.

Note: The Options tab is only available for integrations with a synchronization method of client-side sync or server sync.

On this tab you can:

  • Edit options:
    1. Click in the Value column for the option you want to edit.

      Use the Data Type column to identify the type of information to type as a value. For example, for a True/False data type, either 'True' or 'False' is a valid value.

    2. Make any changes.
    3. Click (Save).
  • Set Use Google China (Contour using Google in China only):

    If your Geocode provider is Google and your Web Host is located in China, you must set the Use Google China option.

    This option is required in order for the Job Manager jobs associated with Contour Proximity Search with Google Maps to function correctly.

    1. From the Integrations List view, select Contour.
    2. Click the Options tab.
    3. In the Use Google China row, click in the Value column and type True.
    4. Click (Save).
  • Set the Default Quote Duration:
    1. Open the Integration - Back Office Extension detail view and click the Options tab.
    2. Scroll to the Default Quote Duration (in days) row.
    3. In the Value column type the default number of days for a quote to remain valid if an expiration date is not set manually. When the expiration date on a newly-created quote is left blank, this number will automatically be added to the quote start date to arrive at the quote expiration date.
  • Set Back Office Options (Infor CRM Back Office Extension only):
    1. Select the Tenant row, click in the Value column. Type the Tenant name that was defined when configuring the ERP connection in ION Desk.
    2. Select the Logical ID row, click in the Value column. Type the Logical ID for Infor CRM. The Logical ID is generated when configuring connection information for Infor CRM in ION Desk.
    3. Infor CRM recommends leaving the remaining items as the default values, but they may be edited:
      • Success Message Expiration - The number of minutes after which success messages are purged from the log. The default setting is 4320. A value of -1 means that success messages are never purged from the log.
      • Error Message Expiration -The number of minutes after which error messages are purged from the log. The default setting is -1 which means that error messages are never purged from the log.
      • Log Success Messages - The default value is True, which means that the log will include successful transactions. To exclude successful transactions from the log, click in the Value column and type False. Setting this option to False will reduce the items that display in each record's Sync History tab.
      • Inbound Process List Size - The number of BODs to be processed by a single job service thread. The default value is 10.
      • Inbox Message Fetch Size - The maximum number of BODs that will be processed at one time. The default value is 1000.
      • Out of Sequence Message Expiration - Defines the length of time missing relationship information is stored in a log file. When BODs arrive out of sequence and they have missing dependent data, the system stores the missing relationships in a log. The default value is 24 hours.
      • Acknowledge Message Timeout (in minutes) - Defines the maximum delay Infor CRM allows for the back office to respond to the Process BOD request with the Acknowledge response. The default value is 10.
      • Outbound Retry Count - The maximum number of times an outbound record will be sent unsuccessfully. The default value is 3.
      • Associate Roles to Unsynced Account - Restricts the generation of new ship to or bill to records until after the associated account has been successfully promoted. The default is False. When set to True, ship to or bill to records can be created for an account that has not yet been promoted.
      • Inbound Poling Interval (in seconds) - The duration in seconds between execution of inbound sync jobs. The duration is defined as the time period from the completion of one inbound sync job to the start of the next inbound sync job. The default value is 15.
      • Outbound Poling Interval (in seconds) - The duration in seconds between execution of outbound sync jobs. The duration is defined as the time period from the completion of one outbound sync job to the start of the next outbound sync job. The default value is 15.
      • Default Quote Duration (in days) - The default number of days between the start date and expiration date when creating a quote, if the expiration date is left blank.
      • Numeric Culture - defines the Culture setting used by the Job Server when parsing numeric content contained in BODs. Although this field is editable, do not edit the default setting (en-US) unless instructed to do so by Infor CRM Support Personnel.
    4. Select the Normalize Base Currency Values row and click the Value column. If this option is set to True, inbound BOD handling uses CRM based exchange rates to normalize base currency values published by the host system in a currency other than the Infor CRM base currency.
    5. Select the Master Data Consolidation row and click the Value column. If this option is set to True, the Optional Master Data Consolidation logic is enabled. It combines content published in multiple Accounting Entities referencing a common ERP Customer ID or Contact ID into consolidated Accounts or Contacts referencing transactions in any of the active Accounting Entities. (Typically used by ERP-M3, ERP-LX, ERP-Visual or other ERP integration supporting transactions from multiple Accounting Entities based on a common Customer ID.)
  • Set Download Exchange Rates options:
    • Refresh Exchange rates on open Opportunities: If this option is set to True, the newly downloaded exchange rates are applied to Opportunities entity.
    • Refresh Exchange rates on open Quotes: If this option is set to True, the newly downloaded exchange rates are applied to Quotes entity.
    • Refresh Exchange rates on open Sales Orders: If this option is set to True, the newly downloaded exchange rates are applied to Sales Orders entity.
  • Set ION Workflow options:
    • Reprocessing unsuccessful ION workflows: If Infor CRM is unable to create an outbound BOD, the order status is set to 888, which indicates that the order is yet to be approved. You must specify the time interval (in minutes) after which the Infor CRM must retry processing the order. If the specified time is exceeded and Infor CRM is unable to process the order, the order status is set to 999, which indicates that the order cannot be processed.
      Note: The default time interval is 30 minutes.
    • Workflow retention period: You must specify the number of days up to which the completed workflow's entries must be retained. The default retention period is 30 days.
    • Lead Manual Workflow: The workflow that must be triggered when the Request Workflow option is used for a Lead, to trigger the workflow manually.
    • Opportunity Manual Workflow: The workflow that must be triggered when the Request Workflow option is used for an Opportunity, to trigger the workflow manually.
    • Quote Manual Workflow: The workflow that must be triggered when the Request Workflow option is used for a Quote, to trigger the workflow manually.
    • Sales Order Manual Workflow: The workflow that must be triggered when the Request Workflow option is used for a Sales Order, to trigger the workflow manually.
  • Set Marketo Options
    Note:  Only the user with the Administrator role can execute this process.

    To set the Marketo options:

    1. Log on to Infor CRM Web Client as the Administrator.
    2. Select Administrations > Integrations. The Integrations List view is displayed.
    3. Click Marketo. The Marketo Integrations Detail view is displayed.
    4. Select the Enabled check box.
    5. Click the Options tab and specify this information:
      URL
      The URL received in the API provided by Marketo. Delete ./rest from the URL endpoint. This value is mandatory.
      ClientID
      The Client ID received from Marketo. This value is mandatory.
      Secret
      The Secret key received from Marketo. This value is mandatory.
      MQL List Name
      The name of the list that retrieves leads from Marketo. The Administrator can set a threshold for the score of a lead, within Marketo. Based on this threshold, the lead is sent to the qualified lead list, which is automatically synchronized with Infor CRM.
      Note: The Administrator can modify the name of the MQL list.
      Auto Link Accounts
      Indicates if the accounts must be automatically synchronized with Marketo. Possible values:
      • True
      • False
      Auto Link Opportunities
      Indicates if the opportunities must be automatically synchronized with Marketo. Possible values:
      • True
      • False
      Lead Change Paging Token
      The lead change data that is maintained in Infor CRM for 30 days. You can clear the value in this field, to purge all the activity data for the last 30 days and reload the data.
      Activity Page Token
      The activity data that is maintained in Infor CRM for 30 days. You can clear the value in this field to purge all the activity data for the last 30 days and reload the data.
    6. Click Save.
      Note: The system must complete one scheduled synchronization cycle to populate the remaining values on the Integrations Options tab.
  • Display or hide the Sales Intelligence Purchase Likelihood Score:
    1. Open the Integration - Sales Intelligence Detail view and click the Options tab.
    2. Find the Account row.
    3. In the Value field, specify True to display the Purchase Likelihood Score on the Account detail view, or specify False to hide the Purchase Likelihood Score.
    4. Repeat step 3 for the Contact row to display or hide the Purchase Likelihood Score on the Contact detail view.
    5. Click (Save).