Editing a Response Information

Use this dialog box to update response information. Responses keep track of interactions with a contact or lead. The response will appear in the Responses tabs for the Detail views.

To edit a response:

  1. Do one of the following:
    • On the Contact, Lead or Account detail view, click the Responses or Marketing tab. If the tab is not visible, click More Tabs.
    • On the Campaign detail view, click the Responses tab. If the tab is not visible, click More Tabs.
  2. Click the Edit link next to the record you want to edit.
  3. Update the response information.
  4. Use the Products area to view products associated to the response, or click (Add Product) to find and add a product.
  5. Click OK.
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