Creating a new call request

To create a new call request:

  1. Click New Request to create a new call request. The New Request screen is displayed.
  2. Specify this information:
    Subject
    Specify the title for the call request.
    Message
    Specify a detailed description of the request.
    Sold to BP
    The sold to BP value is defaulted from the mobile application settings.
    Urgency
    Set the priority for the cal request.
    Item Code
    The code of the item for which the request is created. You can select the item for the data that is displayed.
    Note: A minimum of three characters of the item code must be specified for the applicable item codes to be displayed. The data is retrieved from the Items - Service (tsmdm2100m000) session in LN.
    Serial Number
    The serial number of the item. The serial number of the item is displayed only if the item is serialized in LN.
  3. Click Attachment. You can capture a new image or select an existing image.
    Note: When you select a record in the Calls (tsclm1600m100) session, the attachment related to the Call request is displayed in the Related Information context app for LN in Infor OS.
  4. Click Submit. A new call is created in the Calls (tsclm1600m100) session.
Parent topic: LN Call Requests app