LN Service Requests app

Overview

The LN Service Requests application enables users to view and create service requests. The user is an employee of the company.

Pre-requisites

The pre-requisites for using this application are:

  1. The LN mobile application user must have a profile in the Service User Profiles session in Infor LN to view or create service requests.
  2. User should have Infor Mingle’s Security Role, IDM-User in order to upload and view attachments.

App Details

The application displays a list of service requests created by the user for the current month. The data is retrieved from the Service Orders (tsoc2100m000) session for the default LN company of the user.

The details specified for each service request:
  • Service order number
  • Activity description
  • Creation date
  • Status
The toolbar displays these options:
  • Month: Select the month for which the service requests must be displayed.
  • Diagnostic Tree: Click to start the traversal for troubleshooting by specifying the Item or selecting the Serial Number Item.
    Note: 

    Diagnostic Tree is an information structure that contains a set of questions and expected answers that helps the user to solve problems. To each related answer you can link an expected problem, an expected solution, or a follow-up question. The diagnostic tree enables:

    • Fast resolution
    • Reuse of existing knowledge
    • Accurate management information, which you can use as a feedback for planning.
  • Refresh: Click to refresh and synchronize the data with Infor LN.
  • Chart view: Displays service requests in the form of a donut chart based on the status of the requests.
  • Filter: Enables the user to filter service requests based on Urgency and Status.

Service request details

You can click a service request to view the request details such as service order, status, handled by, sold to BP, urgency, item code etc. You can also view the attachments associated with the service request.

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