LN Call Requests app
Overview
The LN Call Requests application enables users to view and create call requests. The user is an employee of the company.
Pre-requisites
The pre-requisites for using this application are:
- The LN mobile application user must have a profile in the Service User Profiles session in Infor LN to view or create call requests.
- User must have Infor Mingle’s Security Role, IDM-User to upload and view attachments.
App Details
The application displays a list of call requests created by the user for the current month. The data is retrieved from the Calls (tsclm1600m100) session for the default LN company of the user.
- Call number
- Comment
- Creation date
- Status
- Month: Select the month for which the call requests must be displayed.
- Diagnostic Tree: Click to start the traversal for troubleshooting by
specifying the Item or selecting the Serial Number Item.
Note:
Diagnostic Tree is an information structure that contains a set of questions and expected answers that helps the user to solve problems. To each related answer you can link an expected problem, an expected solution, or a follow-up question. The diagnostic tree enables:
- Fast resolution
- Reuse of existing knowledge
- Accurate management information, which you can use as a feedback for planning.
- Refresh: Click to refresh and synchronize the data with Infor LN.
- Chart view: Displays call requests in the form of a donut chart based on the status of the requests.
- Filter: Enables the user to filter the call requests based on Urgency and Status.
Call request details
You can click a call request to view the request details such as call number, status, assigned to, urgency, item code etc. You can also view the attachments associated with the call request.
Call request status
When a Call Request is solved, the Accept Solution option is displayed. Click this option to set the status of the call request to Accepted.