Serial numbers and sales return notes

If an item is defined as serialized in the item master, you must record serial numbers when it is returned to inventory, and each item must have a unique serial number.

Only one serial number is allowed for each return note line and each line must have a quantity of 1. Each item must have a unique serial number that has the correct format as defined in the Serial Number Setup.

Where multiple items were shipped against an invoice or order, a return note line is needed for each serialized item.

The Action > Generate Credit Lines and Action > Advanced Generate options generate a return note line for each item. You can then delete lines for items that are not being returned.

If you are using an existing invoice or order the serial numbers from the invoice or order are copied onto the return note. You cannot change the serial number. You can only delete the line from the return note if the item is not being returned.

Once the return note has been processed and the goods received in the inventory, the serial number is recorded on the receipt record. The received serial numbers are then available for inventory allocation and reporting.