What are sales return notes?

Sales Return Notes record items returned by customers. You can then raise credit notes for the customer and book the returned items back into inventory in a single operation.

A sales return note differs to the SunSystems credit note functionality in that stock cannot be received back from a customer using a credit note. This only records the processing of the credit note and performs financial ledger updates. Sales return notes use all the credit note functionality, but can also be extended for inventory updating.

Its features include advanced searching, multi-lines selection, batch number processing, serial number processing, use of characteristics, analysis and multi-currency functionality.

Using the sales return note function you can:

• Create a return note from a single invoice or order line.
• Create a return note from a whole invoice or order.
• Create a return note when you do not have an invoice or order for the items.
• Create a return note for services and charges.