Setting up an acknowledgement address

This is the address to which acknowledgement of receipt of the customer's order is sent. These can be set up as detailed below, and then selected on the sales order header. If only one acknowledgement address is defined for a customer, then this is used as the default on the sales order header. If two or more are defined, the address that has the same code as the customer address is used as the default, otherwise no default is set and the address must be selected.

  1. Use Addresses (ADD) to add the new address, if required.
  2. Use Customers (CUS) to retrieve the customer details.
  3. From the Action menu select Acknowledgement Addresses to display the Customer Assign Acknowledgement Address form.
    If any addresses have already been linked to the customer as acknowledgement addresses they are listed on this form.
  4. Click Insert to display a blank line on the form.
  5. In the Acknowledgement Address field, enter the address code or use Query to select the code.
  6. Click OK to assign the new address to the customer as an acknowledgement address.
  7. Click Exit to return to the Customers form.