Viewing Mobile Messages

When an error occurs during mobile synchronization, it is added to the Mobile Message Log form. To view this data:

  1. Open the Mobile Message Log form.
  2. Filter for the partner user name who is performing the synchronization.
  3. This information is displayed in the header section:
    Request Size
    The size of the request is displayed in megabytes.
    Request Message
    The XML request message that was sent from the disconnected device is displayed.
    Error
    If an error occurred during synchronization, this check box is selected.
    Sequence
    The sequence number of this message is displayed. All mobile messages are given a sequence number to be ordered in the log.
    Start/End Time
    The start and end time and date of the message upload are displayed.
  4. The Response tab shows details from the XML message. The left hand grid shows each of the schema tables that were included in the response message. Click on a row to display the actual node from the XML for that table in the display on the right side of the form.
  5. Optionally, click Export XML to export the currently selected tables to a local file. The default file name uses this format: message log sequence_table name.xml.
  6. If an error occurred during the synchronization, the error message is displayed on the Error Message tab.
Related topics