After receiving the items returned by the customer, enter the
returned items on the
Service Order Transactions form.
The system compares the transaction date with the
Exchange Date to
determine if the item was returned on time. If the transaction date is after
the
Exchange Date, the
Bill Code is set to
No Charge and the customer is not credited
for the return.
Create an invoice record and update the customer balance using
the Order To Be Invoiced Report and
Order Invoicing form.
Optionally, run the
Service Order Outstanding Exchanges Report to
generate a list of all the advance exchanges that are currently overdue.