Infor CloudSuite Industrial Online Help
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Infor CloudSuite Industrial Online Help
Optional Modules
Service
Overviews and Procedures
Service Request Orders (SROs)
Data Collection
Infor CloudSuite Industrial Online Help
About This Application
What's New in This Version
Basics
Microsoft Office Integration - Application Search
Mongoose Administration
Software Development
Developing Forms
System Administration
Glossary
Accounting and Financials
Customer Service
Procurement
Sales
EDI
Human Resources and Payroll
Configuration
Document Automation
Data Collection
Inventory Control and Material Planning
Manufacturing
Project Management
Workbenches
Optional Modules
Service
Overviews and Procedures
Service Request Orders (SROs)
Using SROs to Track Service Requests, Transactions, and Billing
Setting Up the System for Service Request Orders (SROs)
Adding and Maintaining SROs
Invoicing Service Orders
Service Order Accounting
Service Order Reports
Data Collection
About Service Data Collection
Collecting SRO Material Data
Billing Service Orders
Tracking Service Orders with the Service Console
Using the Service Order Project Scheduling Form
Creating a Service Order Pre-Packing Slip
Linking Customer Orders to Service Orders
About SRO Pricing
Service Cross References
About Parts Not in Inventory
Requesting Parts Not in Inventory
Reviewing Warehouse Replenishment Planning
Generating Warehouse Replenishment Planning Information
Generating the Service Order Planned Material Requirement Report
Designating Serial Numbers on a Material Transaction
Service Commissions Overview
Commission Reimbursement
Handling a Support Call that Requires a Service Order
Processing a Warranty Claim
Shipping Parts Associated with a SRO
Drop Shipments for SROs
Processing a Spare Parts Order for an Existing Unit
Processing a Spare Parts Order for Inventory
Handling RMAs Through Service Orders
Handling Advance Exchanges and Loaners
Completing An Advance Exchange for a Unit
Completing An Advance Exchange for the Components of a Unit
Service Orders Involving a Loaner
About Service Bay Repair vs. Depot Repair
About Service Order Planned Transactions
Creating a Maintenance Order for an Internal Unit on a Shop Floor Machine
Closing a Service Order
Adding Service Level Agreements
Setting Up Labor Costs for a SRO
Entering Service Order Deposits
Reviewing SRO Working Status History
Using Multiple Customer Item Numbers with Service Orders
Using Service Item/Warehouse Replenishment
Data Collection
About Service Data Collection
Collecting SRO Material Data