Tracking Service Orders with the Service Console
Use the Service Console form to track and maintain service orders after they are created. Using this form, you can stay on one screen to enter and track service information for incidents, items, contracts, and SROs. On the form, you can display incidents and service orders by customer, consumer, or unit. This feature is especially useful for companies that sell mainly to re-sellers, but take service calls directly from the end user.
The interface is set up for rapid use while following the necessary business rules to ensure valid information. For multi-site users, a global view of SROs is supported. Set up the SSSFS Global Service History replication category for each site combination to activate a global SRO view.
Specify this information on the Service Console form: