Technical Support

SunSystems Support and Maintenance Services are provided by your designated Support Centre as outlined in your Software Maintenance Agreement.

When requesting support, please have ready the following details:

• SunSystems serial and version number (displayed in the Help >> About SunSystems menu option)
• Platform operating system version and service pack or patch level
• Database and version
• Briefly define circumstances that relate to the error or problem
• Detail steps taken, which are needed to replicate the problem
• Saved error message files as appropriate.