The Sales Return Note form - Lines Actions

To carry out one of these actions for the current sales return line only, select it from the Action > Line menu within the sales return note form.

  1. Specify this information:
    Delete Line

    Deletes the current line from the current sales return note. A warning message is displayed so you can confirm this action before it is carried out.

    You cannot delete lines where an inventory update has been made against them.

    When a ledger posting has been made against the line the system defines the line on the SRN and reverses previous ledger postings.

    Insert Line
    Inserts a new line on the current sales return note.
    Hold and Release Line
    Hold prevents further processing from being carried out until the Release option is selected. If you are using an existing invoice or order, the lines are automatically placed on Hold.
    Acknowledge Line
    Confirms the line and changes the details in the Confirmation Date, Confirmation Period and Confirmed By fields.
    Copy Line
    Copies the selected line and inserts the copy onto a new order line.
    Characteristics

    Characteristics can be attached to an item and used to more clearly define the item. For example, a shirt may have a characteristic of color; the colors available may be green and blue.

    If you are using an existing order or invoice, any characteristics defined on the original line are copied to the return note line.

    If the item has been set up with characteristics in the item master, you may need to specify characteristics on the sales return note. For example, that 4 green shirts and 6 blue shirts were returned. This must be entered as two lines on the sales return note.

    Split Analysis

    A maximum of ten analysis codes may have been set up for your system so they can be selected against a sales order line. This option displays the Sales Order Line Entry Split Analysis form which enables you to split the values of a line against different analysis codes.

    If you are using an existing order or invoice, any analysis defined on the original line is copied to the return note line. You can amend these details for the return note as required.

    Cancel Quantity
    This enables you to cancel part of the total quantity of a line and to specify a reason code against it. For example, the returned quantity is less than originally dispatched. This option displays the Sales Order Line Entry Cancel Quantity form. All fields on this form are automatically populated from the current sales order line apart from the following:
    Cancel Quantity
    The amount of the total quantity to be cancelled from the order line.
    Reason Code
    The reason for the cancellation.
    Note: 
    • You must use the Cancel Quantity option if you want to change the returned quantity and you are using Split Analysis.
    • When reversing postings and the posting period on sales type is set to current period, the reversal is posted to the current period.
    • When using Cancel Quantity, the cancel is performed even if the transaction date/period that the transaction was raised in are closed.
    • When reversing postings and raising new, replacement postings, the operators current date/period are used in the ledger postings, regardless of whether the original date/period is open or closed. For example:

      SO Jan 2005 - Quantity 10 - 100 -> Commitment posting 100 in Jan 2005

      SO May 2005 - Cancel quantity 2 -> In May reverse quantity 10 an insert quantity 8 Commitment posting of 80 in May 2005.

    • The date/period information for the original transaction will not be the same as it was when the order was raised.
    • You must ensure that the cancel quantity closes off the line completely, that is the cancel quantity plus accepted quantity equals the total order quantity exactly. This ensures there are no subsequent postings that might be sourced from the original order period.
    • Do not change the order period after it is automatically set to the current period during the reversal.
    Temporary Address
    This enables you to create a temporary address if required for the line.
    Inventory Inquiry
    This displays the Inventory Balance Inquiry form which enables you to find out the inventory balance of an item.
    Print Line
    To use this function a document format must be associated with the current stage of the sales order.
    Embed Std Para on Line
    This option displays the Standard Text Language Variants form. This form enables you to attach a paragraph to the line to be printed.
    If you are using an existing order or invoice line any standard text will be copied onto the return note line.
  2. Save your changes.