Using the Rental Counter

Use the Rental Counter form to create and maintain contracts for walk up customers or requests made over the phone. It is intended to be the primary form used during rental creation and the check out and check in process.

Upon opening the form, you can either create a new contract or load an existing contract. You can initiate either option in one of these ways:

Maintaining or Completing an Existing Contract

When a customer returns to check in rental equipment or a user wants to see information about an existing rental contract, these two options are available for locating the desired rental contract:

  • Use the Previous tab to locate the rental contract and drag and drop it onto the Maintain Existing Contract icon.
  • Use the standard Filter-in-Place functionality.

Using the Search Tab

Use the Search tab to search for prior contracts or related information for a customer. Use the links on this tab to go to another tab, where you can filter for related information:

  • Use the Customer tab to filter for specific customer information, such as name, customer number, and address.
  • Use the Contact tab to filter for contact information, such as email and phone number.
    Note: Contacts associated with multiple customers are displayed for each customer.
  • Use the Previous tab to filter for previous rental contracts and their associated lines.
  • Use the Unit tab to search for a unit to use on a rental line.
  • Use the Item tab to search for an item to use on a rental line.

Using Drag and Drop Functionality

After you have found information using the Search tab, you can drag the applicable data elements from the grid and drop them into specific areas on the Rental Counter form to trigger these actions:

  • Dragging a record from the Customer tab onto the Create New Contract icon initiates a new contract and automatically fills in the customer information.
  • Dragging a record from the Contact tab onto the Create New Contract icon initiates a new contract and automatically fills in the customer and contact information.
  • Dragging a record from the Previous tab onto the Create New Contract icon initiates a new contract and automatically fills in the customer and contact information, and copies any lines that were on the previous contract.
  • Dragging a record from the Previous tab onto the Maintain Existing Contract icon shows that contract so that the user can update the contract or complete the rental process.
  • Dragging records from the Unit or Item tab onto the Line grid creates a new line on the contract with the appropriate unit or item information.
  • Dragging records from the Line tab onto the Delete Contract icon deletes the lines from the contract.
Note: 
  • If a contract has already been started and drag and drop was used to create a new contract, the user is prompted whether or not they want to save the existing contract before proceeding to the new contract.
  • You can leverage the standard toolbar functions to perform most of the functions described with drag and drop.

Buttons

Use the buttons on the form as described here:

  • Click Sales Order to open the Sales Order form to create a new sales order for the customer on the contract.
  • Click Pay With Credit Card to open the Credit Card Payment Information form, where you can authorize a customer's credit card to be used for payments on all future invoices for that contract. This button is disabled for new contracts.
  • Click Check Out to open the Rental Checkout/In form and check out the rental.
  • Click Check In to open the Rental Checkout/In form and check in the rental.
Related topics