Infor Service Management – Help
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Infor Service Management – Help
Service Module
Forms
Signatures
Infor Service Management – Help
What's New in this Version
Basics
Mongoose Administration
Core Development
Infor Mongoose Application Development
Application Administration
Back Office
Integrations
Service Module
Forms
Add Tasks, Scheduling
AIA Billing Console
AIA Estimate Report
AIA Invoicing
Amortization Posting Utility
Amortization Schedules
Amortization Transaction By Account Report
Amortizations
Incident Status History
Service/Annual Contract Renewal Listing Report
Appointment Recurrence
(Service) Appointment Types
Approve Estimate SRO
Batch Invoice Print
Calendar Scheduling
Color Coding
Consumers
Contract Aging Rates
Contract Copy/Create Utility
Contract Estimate Report
(Service) Contract Invoice Listing
(Service) Contract Invoicing
(Service) Contract Lines
(Service) Contract Maintenance Schedules
Contract Parameters
(Service) Contract Profit Analysis Report
Contract Rates
(Contract) Service Types
(Service) Contract SRO Generation Utility
Contract Status Check Utility
Contract Templates
(Service) Contracts
(Service) Contract To Be Invoiced Report
Cost/Price Analysis
Customer/SRO Types
Service Schedule Dispatch / Dispatch Scheduling
Escalation Tasks
Expense Approval
Expense Reconciliation
Expense Reconciliation Process
Expense Reconciliation Report
Service Schedule Parameters / Global Scheduling Parameters
Incident Escalation Logs
Incident Escalation Tasks
Incident Escalation Utility
Incident Event Codes/ Service Event Codes
Incident Queue Console
Incident Quick Create
Incident Report
Incident Time Analysis Report
Incidents
Indented Unit Configuration Report
Inspection Measurement Types
Inspection Section Codes
Inspection Tasks
Inspection Types
Inspections Setup
Inspections Setup Copy
Inspections Setup Preview
(Service) Item/Warehouse Replenishment
Item Where Used On Configuration Report
Knowledge Base
Knowledge Base Categories
Knowledge Base Keyword Search
Service Schedule Labels / Label Setup
Map
Mass Unit Create Utility
Miscellaneous Codes
Miscellaneous Expense Report
Service Schedule Multi-Day / Multi-Day Scheduling
Service Schedule Multi-Day Preview / Multi-Day Scheduling Preview
Multi-Site Service Order Copy
New Contract
Order Demands
Order Invoice Listing
Order Invoicing
Order Packing Slip Generation
Order Packing Slips
Order Packing Slip Report
Order Shipment Listing
(Service) Order To Be Invoiced Report
Service/Outlook Integration Parameters
Outstanding Amortization By Account Report
Service Schedule Parameters / Global Scheduling Parameters
Partner Console
Partner Create Utility
Partner Location History
Partner Reimbursement Process
Partner Reimbursement Report
Partner Reimbursements
Partner Schedule Report
Partner Selection
Partner Substitutions
Partners
Payment Types
Posted Order Shipments
Project Scheduling
Rental Better Rates
Rental Check Out/In
Rental Counter
Reschedule Appointments
(Service) Contract Rental Agreement
Service Order Quick Create / Quick SRO Create
Service Schedule Email / Preview Email
Service Appointments / Scheduled Appointments
(Service) Schedule Conflicts
Scheduling Filters
(Service) Schedule Profiles
Search For Unit Registration Posting
Select Additional Tasks, Scheduling
Service Activities
Service/Annual Contract Renewal Listing Report
Service Appointments / Scheduled Appointments
Service Appointment Status Codes
Service Appointment Status History
(Service) Appointment Types
Service Console
(Service) Contract Invoice Listing
(Service) Contract Invoicing
(Service) Contract Lines
(Service) Contract Maintenance Schedules
(Service) Contract Profit Analysis Report
(Service) Contract Rental Agreement
(Service) Contract SRO Generation Utility
(Service) Contract To Be Invoiced Report
(Service) Contracts
Incident Event Codes/ Service Event Codes
(Service) Item/Warehouse Replenishment
Service Operation Codes
Service Order Automatic Generation Utility
Service Order Billing Console
Service Order Close Utility
Service Order Deposits
Service Order Loaners To Be Shipped Report
Service Order Inspection Report
Service Order Labor Accounts
Service Order Labor Costs
Service Order Labor Rates
Service Order Line Inspections
Service Order Lines
Service Order Loaners To Be Shipped Report
Service Order Margin Report
Service Order Material Data Collection / SRO Material Entry
Service Order On Hold Report
Service Order Operation Code Cost Report
Service Order Operations
Service Order Loaners To Be Shipped Report
Service Order Planned Material Requirement Report
Service Order Planned vs. Actual Report / Transaction Analysis Report
Service Order Picklist Report
Service Order Planning Report
Service Order (SRO) Posting Information
Service Order Quick Create / Quick SRO Create
Service Order Status Report
Service Order Templates
(Service) Order To Be Invoiced Report
Service Order Transaction Posting
Service Order Transactions Additional Filters
Service Order Transactions
Service Order Types
Service Order WIP Valuation Report
Service Order Work Order Report
Service Order (SRO) Working Status History
Service Orders
Service Parameters
Service Parameters Sync Change / Sync Enabled
Service Priority Codes
Service Reason/Resolution Search
Service Reasons
(Service) Contract Rental Agreement
Service Resolutions
(Service) Schedule Conflicts
Service Schedule Dispatch / Dispatch Scheduling
Service Schedule Email / Preview Email
Service Schedule Labels / Label Setup
Service Schedule Local Appointments Filter
Service Schedule Multi-Day / Multi-Day Scheduling
Service Schedule Multi-Day Preview / Multi-Day Scheduling Preview
Service Schedule Parameters / Global Scheduling Parameters
Service Schedule Permissions
(Service) Schedule Profiles
Service Serials
Service Status Codes
(Contract) Service Types
Service Work Entry
Signatures
SRO Estimate Generation
SRO Labor Entry/SRO Labor Clock Off
SRO Line Listing
Service Order Material Data Collection / SRO Material Entry
SRO Miscellaneous Entry
Order Shipping
Service Order (SRO) Posting Information
SRO Pre-Packing Slip
SRO Price/Billing Details
SRO Transaction Material Listing
SRO Vendor Returns
Service Order (SRO) Working Status History
Service Parameters Sync Change / Sync Enabled
Task Selection
Transaction Reverse Utility
Unified Transaction Report
Unit Configurations
Unit Configuration Removal Reasons
Unit Copy
Unit Customer Update / Unit Customer Conflict
Unit Customer Update / Unit Customer Conflict
Unit Listing
Unit Registration Posting
Unit Status Codes
Units
Warehouse Replenishment Planning
Warehouse Replenishment Planning Generation
Warranty Claims Authorizations
Warranty Claims Reimbursements
Warranty Claims Reimbursement Process
Warranty Claims Submittal
Warranty Claims Workbench
Warranty Codes
Warranty Expiration Report
Work Codes
Credit Card Interface
Tax Interface
Workbenches
Mobile
Signatures
This form shows all captured electronic signatures related to Incidents and SROs.