Infor HR Case Management Online Help for Administrators
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Infor HR Case Management Online Help for Administrators
Glossary
service group
Infor HR Case Management Online Help for Administrators
Overview
Populations
Service groups
Routing and escalation
General settings
Glossary
automated case routing
case
case form
population
service group
topic
employee
service manager
service agent
service center user
set up administrator
knowledgebase
emulation
queue
chat queue
SLA date
secured/unsecured
service group
A collection of service agent that serves one or more populations.