Configuring email channel error messages

If your organization has implemented the email channel, you can configure the standard error messages that are viewed by users in specific situations like when the employee does not have a valid email address. You can modify the name of the message and specify the message text, and you can enable the sender to be carbon copied when a notification is sent to the administrator email address..

1. Login as CM setup administrator.
2. Access Case Management from the navigation menu.
3. Click Settings.
4. Click Lists.
5. Click Email Channel.
6. To modify a message, click the message and modify the information in the fields.
7. Specify this information:

   Name

   Type the name of the message.

   Text

   Type the message.

   Notify Sender

   Set to Yes to cc the sender when a message is triggered.

8. Click Update.