Viewing Debugging Data

If you are using the Credit Card Interface and/or one of the supported Tax System interfaces (Vertex, AvaTax, or Taxware), you can use the debug option on the parameters forms to help find and correct problems.

Caution: Do not turn on the debug option unless you have a problem with the interface. When debugging is turned on, large amounts of data are written to the database, which can affect system performance.

Depending on the interface, perform one of these tasks:
- For a credit card interface, open the Credit Card Interface Parameters form and select Debug. Click Save.
- For a tax interface, open the Tax Interface Parameters form. On the General tab, select the applicable tax system. On the corresponding parameters tab, select Debug Infor. Click Save.
The system now starts logging any relevant information as users perform actions that involve credit card and/or tax calculations.
To view the debugging log data, open the Application Debug Log Listing form.
When you have a good sample of transactions, you can export the data to Excel and then contact Infor support, so they can help you solve the related issues.
After you have finished troubleshooting the problem, clear the debug option(s) on the parameters forms to stop logging entries.