A chargeback is the amount a customer deducts from a payment for reasons
including but not limited to damage, lateness, or improper packaging.
To use this functionality:
-
Establish Chargebacks and Chargebacks Deposit accounts on the Accounts Receivable Parameters form.
-
Define chargeback types on the Chargeback
Types form. The types are the reasons why a customer might
apply a chargeback.
-
Use the Chargebacks form to quickly
enter chargeback data. You can specify the amount, choose the type,
see invoice, credit memo, and status information, and set that status
to approve, pending, or denied.
-
Choose one of these options:
- Record a payment on theA/R Payments
form and on the A/R Payment Distributions
form and then, while still on the A/R Payment
Distributions form, click the Distribute
Chargebacks button for the appropriate customer to populate
the Chargeback Amount field with the amount to be distributed,
or
- Enter the payment amount on theA/R Quick
Payment Application form and then click the Apply
button to apply any chargebacks from the Chargebacks
form.
-
Use the A/R Payment Posting form
to post like you would for any other payments or distributions. For
chargebacks that were approved on the Chargebacks
form, the process on the A/R Payment Posting
form creates and posts credit memos tied to an invoice for each chargeback
amount. If the chargeback is approved after the payment is posted,
a credit memo is created and posted. The credit memo is tied to the
chargeback manual invoice.