Standard Resolution Standard Problems Tab
Use this view to view or associate standard problems with a resolution.
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The system administrator and users with the appropriate role can access these features. |
To open this view, on the Standard Resolution Detail view, click the Standard Problems tab.
You can perform these actions:
- Associate a resolution:
- Click
()
- Use the lookup to find a standard problem.
- Click
- Select a record and click
(), and then click
to delete a resolution.
This view contains these columns:
- Description
- The description of the problem.
- Area
- The location where the problem occurs.
- Category
- The type of problem.
- Issue
- Indicates the problem.
- Notes
- Brief notes about the problem.
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