Infor CRM – Help
    • Infor CRM – Help
    • Customer Service Overview
    • Infor CRM – Help
      • Introducing Infor CRM Web Client
      • Getting Started with the Infor CRM Web Client
      • Administration
      • What Are Contacts?
      • What are Accounts?
      • What Are Opportunities?
      • What Are Sales Orders?
      • Quotes
      • Using Widgets
      • Customer Service Overview
        • What are Tickets?
        • What are Contracts?
        • What are Defects?
        • Working with Returns
        • What Are Assets?
        • Configuration
      • What are Activities and Events?
      • What are Contact Processes?
      • Sales Processes
      • Marketing
      • Mail Merge
      • What are Reports?
      • SpeedSearch
      • What are Groups?
      • What is the Query Builder?
      • Using Integrations
      • Troubleshooting Common Issues
      • Glossary of Terms

    Customer Service Overview

    The Customer Service and Support features allow designated users to track, qualify, and resolve customer questions and issues. With these features, users can better analyze customer service issues to improve customer satisfaction.

    • What are Tickets?
    • What are Contracts?
    • What are Defects?
    • Working with Returns
    • What Are Assets?
    • Configuration
    • Contents
    • Search
    • Contacting Infor
    • Send us your feedback about this help page
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