Infor CRM – Help
    • Infor CRM – Help
    • Infor CRM – Help
      • Introducing Infor CRM Web Client
      • Getting Started with the Infor CRM Web Client
      • Administration
      • What Are Contacts?
      • What are Accounts?
      • What Are Opportunities?
      • What Are Sales Orders?
      • Quotes
      • Using Widgets
      • Customer Service Overview
      • What are Activities and Events?
      • What are Contact Processes?
      • Sales Processes
      • Marketing
      • Mail Merge
      • What are Reports?
      • SpeedSearch
      • What are Groups?
      • What is the Query Builder?
      • Using Integrations
      • Troubleshooting Common Issues
      • Glossary of Terms

    Managing Standard Problems

    Use this view to specify information that must be available to all users when adding tickets.

    The system administrator and users with the appropriate role can access these features.
    • Adding a Standard Problem
    • Editing a Standard Problem
    • Delete a Standard Problem
    Related topics
    Adding or Editing a Standard Problem Resolution
    What Are Standard Problems and Resolutions?
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