Order return notification variables

You can use variables in the notification text.
Except where noted, you can find the source of the information in the Business Center. If translations have been provided, the text used depends upon the locale of the user who requested the return. This table shows the variables and the source of the information used to replace the variable when the notification is sent.
Variable Source Notes
openingText Form: Texts

Page Name:

Text:

openingMessage Form: Texts

Page Name:

Text:

dateSubmittedText Form: Texts

Page Name:

Text:

dateSubmittedValue The date that the user submitted the return request
firstNameText Form: Texts

Page Name:

Text:

firstNameValue The first name of the user who submitted the return request
lastNameValue The last name of the user who submitted the return request
lastNameText Form: Texts

Page Name:

Text:

contactNumberText Form: Texts

Page Name:

Text:

contactNumberValue
emailText Form: Texts

Page Name:

Text:

emailValue Form: Order Details

Field: Shipping Address

The email address of the user who submitted the return request
customerIDValue Form: Order Details

Field: User Name

The ID of the customer who submitted the return request
customerNameText Form: Texts

Page Name:

Text:

customerNameValue The name of the customer who submitted the return request
notesValue
orderHeaderText Form: Texts

Page Name:

Text:

orderNumber The ID of the order that is the subject of the return request
detailsHeaderText Form: Texts

Page Name:

Text:

productHeaderText Form: Texts

Page Name:

Text:

quantityHeaderText Form: Texts

Page Name:

Text:

customerItemText Form: Texts

Page Name:

Text:

itemNumberText Form: Texts

Page Name:

Text:

originalQuantityText Form: Texts

Page Name:

Text:

reasonforReturnText Form: Texts

Page Name:

Text:

orderLines.0.returnedQty The quantity that the is user wants to return
orderLines.0.returnReason The reason for the return
orderLines.0.shipmentLines.0.warehouseInfo.items.0.name Form: Order Details

Field: Item Name

orderLines.0.shipmentLines.0.warehouseInfo.items.0.baseUnit Form: Order Details

Field: Quantity

orderLines.0.shipmentLines.0.warehouseInfo.items.0.imageURL
orderLines.0.shipmentLines.0.warehouseInfo.items.0.quantity Form: Order Details

Field: Quantity

orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemPrice Form: Order Details

Field: Price

orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemNumber Form: Order Details

Field: Item Number

orderLines.0.shipmentLines.0.warehouseInfo.items.0.lineAmount Form: Order Details

Field: Sum

orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemPriceUOM Form: Order Details

Field:

orderLines.0.shipmentLines.0.warehouseInfo.items.0.deliveryMethod Form: Order Details

Field: Delivery Method

orderLines.0.shipmentLines.0.warehouseInfo.items.0.customerItemNumber
closingText Form: Texts

Page Name: MailOrderAcknowledge

Text: closing

currencyCode Form: Order Details

Column: Price currency label

You can verify the value in the location listed in the Source column. The ERP is the system of record for the information.
contactText Form: Texts

Page Name:

Text:

footnoteText Form: Texts

Page Name: MailOrderAcknowledge

Text: footnote