Order return notification variables
You can use variables in the notification text.
Except where noted, you can find the source of the information in the Business Center. If translations have been provided, the text used depends upon the locale of the user who requested the return. This table shows the variables and the source of the information used to replace the variable when the notification is sent.
| Variable | Source | Notes |
|---|---|---|
| openingText | Form: Texts
Page Name: Text: |
|
| openingMessage | Form: Texts
Page Name: Text: |
|
| dateSubmittedText | Form: Texts
Page Name: Text: |
|
| dateSubmittedValue | The date that the user submitted the return request | |
| firstNameText | Form: Texts
Page Name: Text: |
|
| firstNameValue | The first name of the user who submitted the return request | |
| lastNameValue | The last name of the user who submitted the return request | |
| lastNameText | Form: Texts
Page Name: Text: |
|
| contactNumberText | Form: Texts
Page Name: Text: |
|
| contactNumberValue | ||
| emailText | Form: Texts
Page Name: Text: |
|
| emailValue | Form: Order Details
Field: Shipping Address |
The email address of the user who submitted the return request |
| customerIDValue | Form: Order Details
Field: User Name |
The ID of the customer who submitted the return request |
| customerNameText | Form: Texts
Page Name: Text: |
|
| customerNameValue | The name of the customer who submitted the return request | |
| notesValue | ||
| orderHeaderText | Form: Texts
Page Name: Text: |
|
| orderNumber | The ID of the order that is the subject of the return request | |
| detailsHeaderText | Form: Texts
Page Name: Text: |
|
| productHeaderText | Form: Texts
Page Name: Text: |
|
| quantityHeaderText | Form: Texts
Page Name: Text: |
|
| customerItemText | Form: Texts
Page Name: Text: |
|
| itemNumberText | Form: Texts
Page Name: Text: |
|
| originalQuantityText | Form: Texts
Page Name: Text: |
|
| reasonforReturnText | Form: Texts
Page Name: Text: |
|
| orderLines.0.returnedQty | The quantity that the is user wants to return | |
| orderLines.0.returnReason | The reason for the return | |
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.name | Form: Order Details
Field: Item Name |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.baseUnit | Form: Order Details
Field: Quantity |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.imageURL | ||
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.quantity | Form: Order Details
Field: Quantity |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemPrice | Form: Order Details
Field: Price |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemNumber | Form: Order Details
Field: Item Number |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.lineAmount | Form: Order Details
Field: Sum |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemPriceUOM | Form: Order Details
Field: |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.deliveryMethod | Form: Order Details
Field: Delivery Method |
|
| orderLines.0.shipmentLines.0.warehouseInfo.items.0.customerItemNumber | ||
| closingText | Form: Texts
Page Name: MailOrderAcknowledge Text: closing |
|
| currencyCode | Form: Order Details
Column: Price currency label |
You can verify the value in the location listed in the Source column. The ERP is the system of record for the information. |
| contactText | Form: Texts
Page Name: Text: |
|
| footnoteText | Form: Texts
Page Name: MailOrderAcknowledge Text: footnote |