Order return notification variables

You can use variables in the notification text.

Except where noted, the source of the information can be found in the Business Center. If translations have been provided, the text used depends upon the locale of the user who requested the return. This table shows the variables and the source of the information used to replace the variable when the notification is sent.


Variable	Source	Notes
openingText	Form: Texts Page Name: Text:
openingMessage	Form: Texts Page Name: Text:
dateSubmittedText	Form: Texts Page Name: Text:
dateSubmittedValue		The date that the user submitted the return request
firstNameText	Form: Texts Page Name: Text:
firstNameValue		The first name of the user who submitted the return request
lastNameValue		The last name of the user who submitted the return request
lastNameText	Form: Texts Page Name: Text:
contactNumberText	Form: Texts Page Name: Text:
contactNumberValue
emailText	Form: Texts Page Name: Text:
emailValue	Form: Order Details Field: Shipping Address	The email address of the user who submitted the return request
customerIDValue	Form: Order Details Field: User Name	The ID of the customer who submitted the return request
customerNameText	Form: Texts Page Name: Text:
customerNameValue		The name of the customer who submitted the return request
notesValue
orderHeaderText	Form: Texts Page Name: Text:
orderNumber		The ID of the order that is the subject of the return request
detailsHeaderText	Form: Texts Page Name: Text:
productHeaderText	Form: Texts Page Name: Text:
quantityHeaderText	Form: Texts Page Name: Text:
customerItemText	Form: Texts Page Name: Text:
itemNumberText	Form: Texts Page Name: Text:
originalQuantityText	Form: Texts Page Name: Text:
reasonforReturnText	Form: Texts Page Name: Text:
orderLines.0.returnedQty		The quantity that the is user wants to return
orderLines.0.returnReason		The reason for the return
orderLines.0.shipmentLines.0.warehouseInfo.items.0.name	Form: Order Details Field: Item Name
orderLines.0.shipmentLines.0.warehouseInfo.items.0.baseUnit	Form: Order Details Field: Quantity
orderLines.0.shipmentLines.0.warehouseInfo.items.0.imageURL
orderLines.0.shipmentLines.0.warehouseInfo.items.0.quantity	Form: Order Details Field: Quantity
orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemPrice	Form: Order Details Field: Price
orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemNumber	Form: Order Details Field: Item Number
orderLines.0.shipmentLines.0.warehouseInfo.items.0.lineAmount	Form: Order Details Field: Sum
orderLines.0.shipmentLines.0.warehouseInfo.items.0.itemPriceUOM	Form: Order Details Field:
orderLines.0.shipmentLines.0.warehouseInfo.items.0.deliveryMethod	Form: Order Details Field: Delivery Method
orderLines.0.shipmentLines.0.warehouseInfo.items.0.customerItemNumber
closingText	Form: Texts Page Name: MailOrderAcknowledge Text: closing
currencyCode	Form: Order Details Column: Price currency label	The value can be verified in the location listed in the Source column. The ERP is the system of record for the information.
contactText	Form: Texts Page Name: Text:
footnoteText	Form: Texts Page Name: MailOrderAcknowledge Text: footnote