Corrective Action Plans Average Resolution Time by Owner

The Corrective Action Plans Average Resolution Time metric is used to display the average time for the CAP processing, from Creation to Disposition.

Use Filter to modify the settings as required. For all the entities (order origin, item, business partner and so on), you can set the filter to include all the data in the specified range or select a specific entity.

Average Resolution Time = Sum of time taken to close all CAPs / Total number of CAPs closed