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Open the Service Status Codes
form and select .
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Specify this information:
- Status Code
- Specify the current condition of an incident. The default
status code value that will be used in incidents is set in the
Service Parameters form.
- Description
- Specify a description of what the status code represents.
- Closed
- Select this option for any incident status code
that should be marked as "closed." For example, you could create codes named
Closed and Canceled. You want both codes to indicate that the incident is
closed. Select this option for both codes. Then when either of these status
codes are selected on an incident, the incident is then closed upon
performing a save. After an incident is closed, all fields on the Incidents form are display-only, except the
Status field.
- Ignore Alert
- Select this option for any code that should ignore late
alerts in the Incident Queue Console. For example, the status code "On Hold
Waiting on the Customer" can ignore alerts.
- Available for Incidents
- Select this check box if the status code is
available for incidents.
- Available for Service Orders
- Select this check box if the status code is
available for service orders.
- Available for Sales Orders
- Select this check box if the status code is
available for sales orders.
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Save the new record.
Note: The status history of an incident is visible on the Incident Status History form. If the GPS feature is enabled, you can plot
the status history as a route or as push pins on the Map form.