Applying cash using chargeback memos

  1. Sign in as Receivables Specialist or Receivables Manager.
  2. For Receivables Specialist, select Cash Application > Select Invoices And Apply Cash.
    For Receivables Manager, select Processing > Cash Application > Select Invoices And Apply Cash.
  3. Open a payment record.
  4. On the Chargeback Memo tab, click Create Memo.
  5. Specify this information:
    Company
    Select a company number.
    Customer
    Select a customer.
    Adjustment Reason
    Select a chargeback adjustment reason.
    Process Level
    Select a process level.
    Cross Reference Number
    Specify a reference for the memo chargeback.
    Adjust Amount
    Specify an adjust amount for chargeback.
    Distribution Account
    The Global Ledger account is the default, but it can be edited.
  6. Click Save.