Using the Service Reason/Resolution Search Utility

  1. Open the Service Reason/Resolution Search utility.
  2. Select the type of search to perform:
    • Begins: Results have the same beginning as the specified text
    • Contains: Results contain the entirety of the specified text
    • Ends: Results have the same ending as the specified text
  3. Specify the text to use in the search.
  4. Specify the maximum number of results to list.
  5. Select the types of incident notes to include in the results:
    • Reason Notes
    • Resolution Notes
    • Incident Desc
    • Incident Notes
  6. Select the types of SRO notes to include in the results:
    • Reason Notes
    • Resolution Notes
    • SRO Desc
    • SRO Notes
    • Lines
    • Line Notes
    • Operations
    • Operation Notes
  7. Select a range of dates to use for the results.
  8. Select the unit to use in the search.
  9. Click Search to populate the search results based on the filters selected.
  10. Click View to open the Incidents or Service Orders form for the currently selected incident or SRO.
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