Handling Multiple Shipments for a Credit Card Order

  1. Enter a new order and click Pay with Credit Card. This indicates that the order is to be paid by credit card, and all future invoices generated from the order will attempt to charge the same card.
  2. On the Credit Card Payments form, specify the appropriate information.

    See Adding Customer Credit Card Information. Then authorize the credit card according to the pre-authorization method your system uses. For more information, see  Pre-authorizing Credit Card Amounts or Percentages.

  3. Partially ship the order in the system.
  4. (Optional. This step is usually performed only if the order fulfillment process takes more than a few days and you want to verify that funds are still available.) Run the Credit Card Shipping Authorization Utility, which reauthorizes the credit card for the amount of the order that has been shipped but not invoiced. Assuming that the authorization is successful, the order leaves the warehouse. Invoicing is not yet performed.
  5. Perform another partial shipment to complete the same order.
  6. (Optional. See above.) Run the Credit Card Shipping Authorization Utility, which reauthorizes the credit card for the amount of the order that has been shipped but not invoiced.
    Note:  If the authorization fails, reverse the second shipment for the order. Run the Credit Card Shipping Authorization Utility again, to try to reauthorize the order for the original amount of the first shipment. If this try is successful, the funds will be held until invoicing and nothing further needs to be done. If the order remains shipped after a failed attempt, the company runs the risk that the credit card processing may fail at the time invoicing is performed.
  7. To charge the credit card for the amount due, run order invoicing.
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