Adjusting a Payment

To adjust a posted transaction, use the following payment adjustment process. The adjustment will show up as a payment on the A/R Posted Transactions Detail form.

Note:  You can only adjust a draft that was manually entered and not one generated from an invoice.
  1. To create the adjustment:
    1. Access the A/R Payments form.
    2. Select Actions > New.
    3. Select the customer.
    4. Select the payment type Adjust.
    5. Enter the check or draft number to apply the adjustment.
      Note:  To find the check or draft number for the adjustment, you might need to review the A/R Posted Transactions Detail form.
    6. Select the bank code, if necessary.
    7. Enter the amount you want to adjust.

      To increase the payment amount, enter a positive number. To reduce the payment amount, enter a negative number.

      The G/L Reference field displays either ARPA or ARPR and the check or draft number. The Description field displays either Payment Adj or Reapplication and the check or draft number.

    8. Save the transaction by selecting Actions > Save.
  2. To distribute the adjustment:
    1. Access the A/R Payment Distributions form by clicking Distributions on the A/R Payments form.
      Note: When you distribute the adjustment, you can only distribute it to either an invoice or a finance charge.
    2. Distribute the adjustment:
      • To distribute the adjustment to an invoice, select Invoice in the Type field, and then select the invoice number.
      • To distribute the adjustment to a finance charge, select Finance Charge in the Type field.
      • If the customer is a corporate customer, you can assign the adjustment to a subordinate customer.
    3. In the Amount field, enter the amount of the distribution.
    4. Save the transaction by selecting Actions > Save.
  3. To post the adjustment:
    1. Access the A/R Adjustment Posting form.
    2. Enter the customer range.
    3. Click Process.
    4. Run the A/R Payment Transaction Report.

      Use this report to verify that the payments and their related distributions are accurate. The Payment Type field on the report displays adjustment to indicate an adjustment.

      Note:  The system does not post transactions containing errors. If a transaction contains errors, correct the errors and perform the posting again.
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