Using the Service Reason/Resolution Search Utility
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Open the Service Reason/Resolution Search
utility.
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Select the type of search to perform:
- Begins: Results have the
same beginning as the specified text
- Contains: Results
contain the entirety of the specified text
- Ends: Results have the
same ending as the specified text
-
Specify the text to use in the search.
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Specify the maximum number of results to list.
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Select the types of incident notes to include in the results:
- Reason Notes
- Resolution Notes
- Incident Desc
- Incident Notes
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Select the types of SRO notes to include in the results:
- Reason Notes
- Resolution Notes
- SRO Desc
- SRO Notes
- Lines
- Line Notes
- Operations
- Operation Notes
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Select a range of dates to use for the results.
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Select the unit to use in the search.
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Click Search to populate the search
results based on the filters selected.
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Click View to open the Incidents or
Service Orders form for the currently
selected incident or SRO.