About Return Receipt
Flagging Returns
When the original RMA was created, the customer and the authorizing party agreed whether the disputed material would be returned or disposed of in some other manner. At that point, the Return flag for each line item under discussion was either selected or cleared on the RMA Line Items form. Line items with the Return flag cleared do not affect the return process and are not affected by it. When the return of material is agreed to, customers can be provided with an RMA Verification Report, which provides the name and address of the warehouse to which material should be returned.
Adjusting Costs
If you choose to accept inventoried items back into stock, the transaction affects system costing calculations.
The system will accept the returned item back into inventory at the item's current inventory cost. The table below shows the costs at which items will be returned under different costing methods.
| Actual Costing | Description |
|---|---|
| FIFO | Item's Unit Cost |
| LIFO | Item's Unit Cost |
| Average | Actual Average Cost |
| Specific | Specific Cost of Item at Location |
| Standard Costing | Description |
|---|---|
| FIFO | Item's Standard Cost |
| LIFO | Item's Standard Cost |
| Average | Item's Standard Cost |
| Specific | Item's Standard Cost |
| Standard | Item's Standard Cost |
Non-inventoried items can be accepted in return, but cannot be put into stock.
Processing Returns in Shipping
See the Customer Service topics about processing returns before or after order invoicing.
Lot and Serial Tracking
Lot-tracked items: If the original customer order is linked to this RMA, the lot number will default from the CO. If not, the system will try to find a lot/location number associated with the item. You can overwrite any number proposed by the system and can create a new number if the system is unable to supply one.
Serial-tracked items: When an item is returned that is serial tracked, the Serial Numbers tab shows all serial numbers for the returned item that are currently out of stock. (If the returned item was shipped before you used CloudSuite Business, you can enter a new serial number.)