Processing Returns with Point of Sale

During processing, a credit memo is created to reverse the invoice, and a debit memo is created to reverse the payments. To process a a return through the Point of Sale (POS) feature, perform these steps:

Find and reverse the original order
Verify and finalize the information

Note: These steps assume that you are logged into a cash drawer and at least one Point of Sale material order entry is already in the system. The customer now wants to return the original purchase. For more information on logging into cash drawers or entering orders in POS, see Processing Orders with Point of Sale.