Reinstalling EXT and BKG Windows services
Tomcat is upgraded from version 8 to version 17.
On-premise customers, who have migrated to 2026.04 and are using Windows services, must uninstall and reinstall the EXT and BKG services.
Note: You must ensure the Tomcat upgrade to version 17 is completed.
Uninstalling existing services
Verifying removal of the existing services
You must ensure that all these related services are entirely removed from Windows Services, before proceeding:
- Infor XM extensity InforXMservice
- Infor XM extensity bkgserver
If the services remain visible with a Disabled status, this indicates that the associated files or resources are still in use. To resolve this, you must:
- Close the open files or applications related to the services, or
- Restart the system.
Reinstalling the services
Run these commands:
- service.bat install
- service.bat install bkgserver
Note: If multiple EXT or BKG services exist, install each service individually by running service.bat install [service_name] command.
Verifying and starting the services
- Open Windows Services.
- Confirm that all EXT and BKG services are installed.
- Start the services, if not already running.
- Verify that the Running status is displayed.