Suspending orders

To suspend a specific shipment order or a group of shipment orders:

  1. Select Outbound > Order Suspension. The Order Suspension screen is displayed.
  2. Specify selection criteria in these fields to search the orders that require suspension and click Search.
    Customer Key
    Ship To Customer of the Order
    Order Key
    Order Number
    Order Status
    The current processing status of the order
    Suspended Indicator
    Whether the Order is currently suspended or not.
    Item
    Item Number on the Order
    Lot and Date Code
    Attributes of the line items
  3. The Order Suspension Results screen is displayed a list of all of the orders that match your search criteria.
  4. Select the orders to suspend.
  5. Click Actions > Suspend Selected Orders .
    The Suspended Orders indicator on these orders changes to Yes and these orders are prevented from further processing.
    Note: The Order can also be suspended by selecting Suspend > Suspend On on the Shipment Order screen. You can perform this selection or you can use the interface of external host /ERP system.
    We recommend that you set up proper security and operational procedures for suspending orders because unintended suspensions can cause complete stoppage and rework. For example, suspending an order after it is loaded onto a truck could mean the entire truck must be unloaded before shipping other orders.