Deleting Charges

If a charge was created in error, you can delete that charge record. This permanently removes the charge from the system.
Note: If there is an issue with a charge, you can also place the charge on hold. This keeps the charge on the system, but makes it unavailable to the invoicing process.

You should carefully review the charge status before deleting a charge; charges in any status other than Hold or Open are currently assigned to an invoice.

  1. From the Charges list screen, select the charge that you want to delete. You can only delete charges that are in an Open status.
  2. Click Delete.
  3. Click OK to delete the charge.