Creating reason codes

Whenever you reject a task completely or do not complete the task as expected by the system, you must enter a reason code to indicate why the task execution was modified. Each reason code’s configuration includes information on the type of action the application takes each time the reason code is selected. The reason code can signal the application to assign other actions, such as a cycle count, or to flag that task for supervisor review.

To create a reason code:

  1. Select Configuration > Codes > Task Reason to open the Reasons screen.
  2. Click New to access the Reasons Detail detailed view.
  3. Specify this information:
    Task Manager Reason
    Unique code identifying the reason for rejecting a task completely or shorting a pick task. Required.
    Description
    Description of the reason code.
    LPN Hold Code
    Select a hold code to use if an LPN is placed on hold when this reason code is used.
    Generate Cycle Count for problem location?
    Specify whether a cycle count request should be generated for the problem location. Options are Yes or No.
    Re-issue Task After Release Time
    Specify whether the task will be re-issued after release time. Options are Yes or No. If Yes, the Transaction Release Interval is used to determine the amount of time before the task is issued.
    Task Status
    Select a new status to assign to the task when this reason code is used. If the task must still be performed, select Pending. If the task should not be performed, select Complete or Canceled.
    To Location
    Select the location where the items are moved when this reason code is used. The location must exist in the application.
    Location Hold Code
    Select the hold code to apply to the location if this reason code is used for a task.
    Allow transaction to continue processing?
    Specify whether the transaction continues after the reason code is assigned to it. Options are Yes or No.
    Transaction Release Interval (minutes)
    Specify the number of minutes from the time the reason code is used in the task until it should be available to be issued again to a user. The maximum interval time allowed is 99. Changing the interval time associated with a reason code only affects processing from the point the record is saved and onward. Tasks that are already waiting for release for the reason code will not be updated with a new release time.

    Default value: 10

    Re-Allocate Orders
    Specify whether to run the re-allocation process if the order is not picked complete. Options are Yes or No. If Yes, the allocation runs automatically so the task can be re-issued to the operator. This setting only applies to pick tasks.
    Skip Assigned Picks
    When you select this field, the fields within the reason code are disabled except for the Description, Re-issue Task after Release Time, Task Status, and Transaction Release Interval fields. The other fields are greyed out and set to default values.
  4. Click Save.