Glossary

course location

The address where the training course takes place.

course type

Broad categories that are used to organize courses. Typical course types include Management, Administration, Production, Safety, and Supervisory.

elapsed period

The number of days since the form was submitted.

Employee Transaction Manager (ETM)

A user-friendly, self-service, Internet-based system that provides employees and management convenient ways to interact. The ETM application lets employees view personal work-related details such as work schedules, clocks and timesheet edits, and course information.

ETM

See Employee Transaction Manager.

exception

A problem that is encountered by the system while attempting to process an interaction. When an exception occurs, the interaction is interrupted and a message is sent to the designated exception person.

exception person

A designated person who is notified through Workmail if an interaction encounters an exception and cannot move forward in the workflow.

interaction

An automated e-mail request concerning the system forms (for example, course registration).

redirection

Occurs when an interaction encounters a problem and cannot proceed through the workflow. The interaction is routed to a designated employee (exception person) for resolution. The exception person can then redirect the interaction to any node in the flow using the Redirect Flow To drop-down list.

status

An employee’s enrollment status in a course (PENDING, WAITLISTED, CONFIRMED, EXPIRED, or MISSED).

workflow

A map of the form (interaction) path, determining where the form moves within the workplace. The system workflow process begins when an employee submits a form in the system. After the form has been submitted, the workflow manages the interaction request by routing the request from one workflow action to the next until the entire workflow process is complete.