Creating branches between nodes

Node branches define the workflow path that the interaction follows.

With the exception of the Exception node, every node within the workflow requires:

  • A branch pointing away from the node (originating node)
  • A branch pointing toward the node (receiving node)
  • Both (originating and receiving node)
Note: These steps use the Safety Glove Request workflow as an example.
  1. Click the originating node.
    This node is where the branch starts (where the arrow points away).

    The node becomes highlighted.

  2. Click the node.
    A gray line extending from the originating node is displayed in the workspace.
  3. Click the receiving node.

    This node represents the node to where the breach leads.

    The connector, titled New Connector, attaches the originating node to the receiving node. You can right-click to delete the connector if necessary.

  4. Click the new branch.
    The branch becomes highlighted.
  5. In the Inspector, give the branch an appropriate name.
  6. Click OK.
    In this example, the branch, named Accept, is displayed in the workspace. The arrowhead should be pointing toward the receiving node, named Safety Glove Request:




  7. Repeat Steps 2 to 6 until you have added the required branches.
  8. To create the Safety Glove Request Flow, add branches to your workspace:


  9. To set the properties for the Exception node:
    1. In the workspace, click to select the Exception node.
    2. From the Property Inspector, specify the Employee property. If the workflow encounters an exception situation, the request is automatically routed to the employee specified.
  10. Click Save or select File > Save to save the entire workflow with the new branches.
    A Confirmation dialog box is displayed.
  11. In the dialog box, click OK to confirm the save.
    The Workflow Editor screen is displayed.
To test the Workflow, see Testing your workflow results.